Legal
How DYW Water Restoration collects, uses and protects the information you share with us, including phone and text communications.
Last updated: September 2026
When you request a free evaluation or otherwise contact us, we collect the information you provide directly, which may include your name, phone number, email address, property address or city, and a description of the water damage or service you're asking about. If you call us, we may also keep a record of that call and any notes taken during it.
We use the information you provide to respond to your request, schedule an evaluation or service visit, communicate with you about the work, and, where applicable, coordinate with your insurance carrier at your request. We may also use it for basic recordkeeping and to improve how we serve customers across the areas we cover.
By submitting your phone number through our website or otherwise providing it to us, you agree that DYW Water Restoration may call or text you about your service request, including to confirm appointment details, provide updates, or follow up after a job is complete. Message and data rates may apply, and message frequency varies. You can opt out of text messages at any time by replying STOP, or by calling us directly at (602) 497-0039 and asking to be removed from text communications. Consent to receive texts is not a condition of purchasing any service.
We do not sell your personal information. We share it only as needed to perform the service you requested, such as with your insurance carrier at your request, with subcontractors or suppliers directly involved in your job, or as required by law.
We take reasonable steps to protect the information you share with us, including limiting access to the people who need it to do their jobs. No method of storage or transmission is completely secure, and we cannot guarantee absolute security of any information.
You can ask us to correct inaccurate information, request that we delete information we hold about you, or ask what information we have on file, by contacting us using the information below. We will respond to reasonable requests, though some information may need to be retained for legal, accounting or legitimate business purposes.
We may update this policy from time to time as our practices change. The date at the top of this page reflects the most recent update. Continued use of our website or services after a change means you accept the updated policy.
Questions about this policy or how your information is handled can be directed to (602) 497-0039 or through our contact page.